REPEATEDLY IGNORE CUSTOMER REQUEST

I HIRE VEHICLES FROM AVIS AT LEAST ONCE SOMETIMES TWICE A WEEK. WE HAVE REPEATEDLY REQUESTED NO VWs or FORDS. I HIRE GROUP B. LAST WEEK AT DURBAN AIRPORT YOUR STAFF WERE OBNOXIOUS AND RUDE AND SAID I SHOULD PHONE YOUR CUSTOMER CARE TO REQUEST AS THEY SAID THEY HAD NOTHING ON THE SYSTEM.<br> THIS WEEK I PHONED CUSTOMER CARE TO CONFIRM OUR REQUEST AS MY TRAVEL AGENT CONFIRMS IT HAS BEEN DONE. YOUR CALL CENTRE CONFIRMED MY REQUEST FOR EAST LONDON.<br> AT EAST LONDON AIRPORT TODAY I WAS OFFERED VW OR FORD!!!<br> IS THIS THE SERVICE YOUR OFFER. YOUR STAFF ARE RUDE AND OBNOXIOUS AND EVEN WHEN I HAVE CONFIRMED WITH YOUR COMPANY, YOU CANNOT ADDRESS. I DO UNDERSTAND IT IS BASED ON AVAILABAILITY AND I HAVE ALMOST ALWAYS ACCEPTED WHATEVER YOUR OFFER. AT THE EVRY LEAST HOWEVER I WOULD EXPECT YOUR STAFF TO MAKE AN EFFORT!!