Rented a car from Durban Airport, car wasn't inspected when we received the car, booked on 16th June 2025 from Durban to Emalahleni Witbank, when I took the vehicle back to the Witbank Avis on 17th June , they picked up a slight scratch under the front bu

Rented a car from Durban Airport, car wasn't inspected when we received the car, booked on 16th June 2025 from Durban to Emalahleni Witbank, when I took the vehicle back to the Witbank Avis on 17th June , they picked up a slight scratch under the front bumper, which they said it was not there, I drove the vehicle carefully from Durban to Emalahleni, I did not knock anything on the road or pavement when parking, after 10days on 27th June received an amount of R1900. 00 for damages claimed from credit card, I disputed it with Avis customer care in 28th June, they said it will take 3 to 5 working days and to respond to the dispute only got response today from customer care 28th August 2025 it's a new scratch, I have to pay it they not refunding the amount.. Very disappointing indeed, this is a way of making money from loyal customers