Rental not released after 2months

Poor service from Avis Potchefstroom.

• What started out as a normal vehicle rental from a reputable company (Avis) has left me confused, angry and very disappointed with the poor level of customer service. • On 20th of July 2021, I went Avis and took a one-day rental. What followed is ludicrous. • On the day the employee who assisted me took my and debited R3146 on my card. • Followed by a R4000 debit therefore total debited or suspended funds was R7146 from my FNB account. • I brought back the vehicle the same clean and a full petrol tank. • The cost of the rental was R790 which I received an invoice for it same day. • On the 4 of August R4000 was released back after numerous email and communication initiated by me. • I waited to receive the remaining credit of R2356 and guess I am still waiting. • I have been in contact a customer service rep by the name of Shaune and she has not been able to assist. • The day 29th September almost over 60days waiting for my money. What should one do to get proper service in this country when even reputable companies such as Avis are providing such poor service? Thulani Nzima ***