1 reviews | Active since May 2015
Rental deposit still NOT RETURNED! FOUR weeks and counting!
This is my last resort. I returned a rented car at AVIS rental Cape Town Airport on the 13th Dec 2023, I have been struggling since, for a good FOUR weeks, for my deposit to be returned. AVIS Cape Town was very quick to deduct their costs but did not return the deposit money that they were holding against my wife's card. I have been sending emails everyday back and forth for the past three weeks, everyday the customer service response is "the funds will clear after 48 hours" but after 48 hours nothing, still PENDING. This is frustrating, unfair, unprofessional and totally unacceptable, not even once did the customer service agents try to contact me about the delays. R6000 is a lot of money and it is January now, I need the money for my kids school fees :-(
I am a long time client of AVIS but I will not be using AVIS rental ever again in my life. I advise everyone to stay away from AVIS rental if they care about their hard earned deposit money.
Thank you for taking the time to write to us.
Please note the following regarding the Auth placed on hold for a Rental. Should our customer be using a credit/cheque card, on return of the rental the actual cost of the rental will be debited from credit/cheque card and the authorisation hold/s will be released. This occurs within 10-30 working days from closing off the rental, however the timing of releasing the funds on your card is dependent on your bank and not on Avis.
We will send a request to the bank requesting them to manually release the hold on your behalf and revert back to you.
Kind regards,
The Avis Team
Thank you for taking the time to write to us.
Please note the following regarding the Auth placed on hold for a Rental. Should our customer be using a credit/cheque card, on return of the rental the actual cost of the rental will be debited from credit/cheque card and the authorisation hold/s will be released. This occurs within 10-30 working days from closing off the rental, however the timing of releasing the funds on your card is dependent on your bank and not on Avis.
We will send a request to the bank requesting them to manually release the hold on your behalf and revert back to you.
Kind regards,
The Avis Team
Arisha contacted me and I provided the full card number and a new request on **5036 has been sent.
I will be monitoring the ** 5036 account and will advise once the money is released.
Arisha contacted me and I provided the full card number and a new request on **5036 has been sent.
I will be monitoring the ** 5036 account and will advise once the money is released.
Horrible customer service!!
Horrible customer service!!