1 reviews | Active since Jun 2016
Rental Deposit
I am not happy with Avis service towards me regarding my deposit payout and looking at the reviews it seems like a trend. I brought their rental car on the 20th of July, was told I would get my deposit in 7 days time but still 22 days later nothing.
I called them couple of times and the phone remains unanswered and if they do answer it they keep you on hold for the longest time. Their stuff promises to call you back but never gets back to you as promised and you have to continously do a follow up. last week they said it was paid out on the 25th July but I recieved nothing, On Tuesday, 8th August, I had to be late for work and go to their premises to beg for my money. They promised that they have deposited it and I will get it in a day or two's time but still nothing.
I think insurance companies, like @miway to be specific must relook at using Avis solely as their partner in rental cars.
We sincerely apologise for the distressing experience you have encountered with our service. Your feedback is invaluable to us, and we deeply regret any inconvenience you have faced in regards to your deposit payout.
First and foremost, we want to assure you that your situation is of utmost concern to us. We understand the frustration that can arise from unmet expectations and prolonged waiting times. Your description of the delays, unanswered calls, and unfulfilled promises is far from the standard of service we strive to uphold.
We have investigated the matter internally and acknowledge the miscommunication and delays that occurred during the processing of your deposit refund. We take full responsibility for the inconvenience caused and are committed to rectifying the situation promptly.
We will send further communication to you via email.
Kind Regards
The AvisBudget Team
We sincerely apologise for the distressing experience you have encountered with our service. Your feedback is invaluable to us, and we deeply regret any inconvenience you have faced in regards to your deposit payout.
First and foremost, we want to assure you that your situation is of utmost concern to us. We understand the frustration that can arise from unmet expectations and prolonged waiting times. Your description of the delays, unanswered calls, and unfulfilled promises is far from the standard of service we strive to uphold.
We have investigated the matter internally and acknowledge the miscommunication and delays that occurred during the processing of your deposit refund. We take full responsibility for the inconvenience caused and are committed to rectifying the situation promptly.
We will send further communication to you via email.
Kind Regards
The AvisBudget Team