Rental ***

I have rented Avis car through my insurance at Bloemfontein Branch, in my entire life with so many companies improving customer service and going extra mile, I have never thought that I will deal with a rental car like Avis that is doing doddy and ************ business and *****ing money from their clients, I have returned the car on the 2 Jan 2023 at Bloemfontein Airport and prior to me handing over the key, the car was thoroughly inspected by the staff onsite and he confirmed to me that everything was 100%, infect I took the car for car wash on the same day and inspected it myself, prior to the return, it was 200% in excellent condition. I have even taken some pictures of the car because I had feeling prior to the rental based on the customer reviews that I read and all of the were all about bad service and ******* debits and abusive debits from the clients, so I wanted to protect myself. So on the 6 Jan 2023 I have received a call, first call nor any sms prior to the car return on the 2 Jan 2023 from the lady who said they are unable to close the rental agreement because there's a chip.

I then told the lady that the car was inspected onsite on my return and there was nothing wrong with it, she said maybe the chip appeared clearly after my return the following day, I said if the car was inspected and everything was perfect, I am not in agreement with her story and they need to send me the pictures of their story and she said they will send me the picture as well as the invoice, I also said to her the window replacement is less that R2 000 for small car like that and I needed proof because I have a proof that the car was inspected and in 100% excellent condition. Today I see that my credit card has been debited and have no clue of why Avis took the money without my approval, no invoice, no proof of any sort from them, worst of All no any sort of communication or text. There's no customer service and they are robbing their clients day light, please return my money and provide me with the numbers for ombudsman as I believe I have been wronged here and this serves as formal complaint since ombudsman would like to find out where you are that I am complaint about you ******** the clients, I have proof that the car was in excellent condition when I return it.