SS
Siyanda S
1 reviews | Active since Aug 2024
04 Sept 2024, 08:19
Refund struggle.
I rented out a vehicle for 1 month. 19 July to 23 August. They need to refund me but they are sending me pillar to post. I'm beyond the waiting period for payment. And they said they did not have my banking details which were sent to them 8 days ago via email.
Bad experience. And when I contacted my bank it reflected as purchase. And the contract speaks about an authorization hold. Once car is returned they take their share you get your balance. Which makes it quicker.
Helpful (0)
Replies (4)0
Replies (4)SS
Siyanda S's updateReviewer Update
05 Sept 2024, 09:15There are two references. The other one is of 2800 with reference Invoice E*** and extention with reference ***. These are two separate contracts.
SS
Siyanda S's update05 Sept 2024, 09:15
Reviewer Update
There are two references. The other one is of 2800 with reference Invoice E*** and extention with reference ***. These are two separate contracts.
SS
Siyanda S's updateReviewer Update
05 Sept 2024, 14:32Can you send me your email address.
SS
Siyanda S's update05 Sept 2024, 14:32
Reviewer Update
Can you send me your email address.
SS
Siyanda S's updateReviewer Update
06 Sept 2024, 09:08My account details were sent on the 27th of August around 1:30 pm. I was cc'd in that email but 8 working days later still no payment. Customer service never replies. Besides that automated no reply message that comes imim after sending email. This is very bad service. And the fact that you guys made a purchase on my account instead of an authorization hold. Now you are lying to me to say I will get the money in 3 - 7 days. When today is 8 working days without payment.
Can I please have my money before the end of the day. I wanted to open a new Contract but with this bad service. No thank you.
Can I please have my money before the end of the day. I wanted to open a new Contract but with this bad service. No thank you.
SS
Siyanda S's update06 Sept 2024, 09:08
Reviewer Update
My account details were sent on the 27th of August around 1:30 pm. I was cc'd in that email but 8 working days later still no payment. Customer service never replies. Besides that automated no reply message that comes imim after sending email. This is very bad service. And the fact that you guys made a purchase on my account instead of an authorization hold. Now you are lying to me to say I will get the money in 3 - 7 days. When today is 8 working days without payment.
Can I please have my money before the end of the day. I wanted to open a new Contract but with this bad service. No thank you.
Can I please have my money before the end of the day. I wanted to open a new Contract but with this bad service. No thank you.
SS
Siyanda S's updateReviewer Update
06 Sept 2024, 12:48I've spoke today with call center and they confirmed no payment is done. They wrote an email to Melissa Van Ross who is supposed to approve it. She is not replying even to emails it calls in her office. The is ***** because you guys made it a purchase instead of authorized hold. We would not be going through this..
I'm going to seek legal assistance to this regard.
I'm going to seek legal assistance to this regard.
SS
Siyanda S's update06 Sept 2024, 12:48
Reviewer Update
I've spoke today with call center and they confirmed no payment is done. They wrote an email to Melissa Van Ross who is supposed to approve it. She is not replying even to emails it calls in her office. The is ***** because you guys made it a purchase instead of authorized hold. We would not be going through this..
I'm going to seek legal assistance to this regard.
I'm going to seek legal assistance to this regard.