1 reviews | Active since Apr 2026
REFUND REquest
I booked a car online , a POLO to be specific and paid for it according to the rates charged, when I get to the dealership they don't have any polo, I gave second choice , grand i10 and starlet they still didn't have so I advised I need to cancel coz the only car they had was a Suzuki swift and I did not want that car (due to personal reasons ). The lady checked with other avis dealerships as well they didn't have all the options. I advised il go check with other dealerships with the cars i wanted, found a car with Europcar. I came back asked them to cancel again they said i need to do it online. ON their app it does not give you the option to cancel once the pickup time has started so i called their call center for a refund and the lady i spoke to clearly said they WON'T give me a refund. THEY TOOK A R2,567.40 for a car they did not have.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience experienced.
Please note that your refund query has been escalated to the relevant team for investigation and feedback. We will revert once feedback is received.
Kind regards,
Avis Southern Africa
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience experienced.
Please note that your refund query has been escalated to the relevant team for investigation and feedback. We will revert once feedback is received.
Kind regards,
Avis Southern Africa
Kindly note that when making a booking online, the specific vehicle make cannot be selected, as there are various vehicle makes within each car group and all vehicles are subject to availability at the time of collection.
Please note that the vehicle offered, the Suzuki Swift, falls under the same Group D category as the booked vehicle.
Furthermore, as per our prepayment terms and conditions, no refund is applicable where the booking is not cancelled, or where the cancellation is made on the day of collection or after the scheduled pick-up time has passed.
Kind regards,
Avis Southern Africa
Kindly note that when making a booking online, the specific vehicle make cannot be selected, as there are various vehicle makes within each car group and all vehicles are subject to availability at the time of collection.
Please note that the vehicle offered, the Suzuki Swift, falls under the same Group D category as the booked vehicle.
Furthermore, as per our prepayment terms and conditions, no refund is applicable where the booking is not cancelled, or where the cancellation is made on the day of collection or after the scheduled pick-up time has passed.
Kind regards,
Avis Southern Africa