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Danielle F
1 reviews | Active since Feb 2022
22 Mar 2022, 09:07
Refund not provided
I hired a car with AVIS and returned the vehicle on the 3rd of March, i have not been refunded my deposit, ive called countless times with no feedback given.
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
22 Mar 2022, 09:36Hi Danielle,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Avis's reply22 Mar 2022, 09:36
Official
Hi Danielle,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
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Danielle F's updateReviewer Update
22 Mar 2022, 09:47E***
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Danielle F's update22 Mar 2022, 09:47
Reviewer Update
E***
Avis's replyOfficial
22 Mar 2022, 13:50Hi Danielle,
Our team sent an instruction to the bank so they can confirm if the deposit is still on hold. Unfortunately, no feedback has been given so we escalated the matter.
We will revert to you once we have feedback.
Avis Team
Our team sent an instruction to the bank so they can confirm if the deposit is still on hold. Unfortunately, no feedback has been given so we escalated the matter.
We will revert to you once we have feedback.
Avis Team
Avis's reply22 Mar 2022, 13:50
Official
Hi Danielle,
Our team sent an instruction to the bank so they can confirm if the deposit is still on hold. Unfortunately, no feedback has been given so we escalated the matter.
We will revert to you once we have feedback.
Avis Team
Our team sent an instruction to the bank so they can confirm if the deposit is still on hold. Unfortunately, no feedback has been given so we escalated the matter.
We will revert to you once we have feedback.
Avis Team
DF
Danielle F's updateReviewer Update
04 Apr 2022, 07:57AVIS IT HAS BEEN 31 DAYS SINCE I RETURNED YOUR VEHICLE, I HAVE NO RECEIVED MY REFUND OF THE DEPOSIT, I WAS FIRST INFORMED I WOULD WAIT 7 DAYS, THEN IT WAS DAYS, THEN I WAS TOLD NO BECAUSE THIS IS A DEBIT CARD I WOULD HAVE TO WAIT 30 DAYS, PLEASE TELL IF ITS NOW CHANGED TO 60 DAYS BECAUSE WOW!!!!!! WHAT A ******* CAR HIRING SERVICE, NEVER AGAIN. PLEASE CAN I HAVE MY DEPOSIT BACK TODAY
DF
Danielle F's update04 Apr 2022, 07:57
Reviewer Update
AVIS IT HAS BEEN 31 DAYS SINCE I RETURNED YOUR VEHICLE, I HAVE NO RECEIVED MY REFUND OF THE DEPOSIT, I WAS FIRST INFORMED I WOULD WAIT 7 DAYS, THEN IT WAS DAYS, THEN I WAS TOLD NO BECAUSE THIS IS A DEBIT CARD I WOULD HAVE TO WAIT 30 DAYS, PLEASE TELL IF ITS NOW CHANGED TO 60 DAYS BECAUSE WOW!!!!!! WHAT A ******* CAR HIRING SERVICE, NEVER AGAIN. PLEASE CAN I HAVE MY DEPOSIT BACK TODAY
Avis's replyOfficial
05 Apr 2022, 12:52Hi Danielle,
We apologise for the delayed response.
Kindly note that the request was sent to the bank and the feedback is that the deposit held is no longer on hold in your account for Avis. This means the hold/deposit was automatically released by your bank.
For authorisation queries, please contact your bank directly.
Avis Team
We apologise for the delayed response.
Kindly note that the request was sent to the bank and the feedback is that the deposit held is no longer on hold in your account for Avis. This means the hold/deposit was automatically released by your bank.
For authorisation queries, please contact your bank directly.
Avis Team
Avis's reply05 Apr 2022, 12:52
Official
Hi Danielle,
We apologise for the delayed response.
Kindly note that the request was sent to the bank and the feedback is that the deposit held is no longer on hold in your account for Avis. This means the hold/deposit was automatically released by your bank.
For authorisation queries, please contact your bank directly.
Avis Team
We apologise for the delayed response.
Kindly note that the request was sent to the bank and the feedback is that the deposit held is no longer on hold in your account for Avis. This means the hold/deposit was automatically released by your bank.
For authorisation queries, please contact your bank directly.
Avis Team
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Danielle F's updateReviewer Update
05 Apr 2022, 13:35Kindly advise when this deposit was released exactly, was it yesterday, today?
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Danielle F's update05 Apr 2022, 13:35
Reviewer Update
Kindly advise when this deposit was released exactly, was it yesterday, today?
Avis's replyOfficial
06 Apr 2022, 08:26Hi Danielle,
The deposit is not released by Avis but by your bank so you will need to contact the bank to confirm the release date. The bank will reconcile your bank statement.
Avis Team
The deposit is not released by Avis but by your bank so you will need to contact the bank to confirm the release date. The bank will reconcile your bank statement.
Avis Team
Avis's reply06 Apr 2022, 08:26
Official
Hi Danielle,
The deposit is not released by Avis but by your bank so you will need to contact the bank to confirm the release date. The bank will reconcile your bank statement.
Avis Team
The deposit is not released by Avis but by your bank so you will need to contact the bank to confirm the release date. The bank will reconcile your bank statement.
Avis Team