GN
Gcinumzi N
1 reviews | Active since Mar 2015
11 Jan 2025, 08:26
Refund not paid out
I rented a car through Avis early November last year for a two day trip. The refund process has been nothing short of a horror show. We are in 2025 now and refund is still not paid. Will I get my deposit back? ***!!
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
13 Jan 2025, 11:09Dear Gcinumzi,
Thank you for taking the time to contact us.
We regret the challenges you've faced and it’s clear we’ve fallen short in meeting your expectations.
Thank you for taking the time to contact us.
We regret the challenges you've faced and it’s clear we’ve fallen short in meeting your expectations.
Your experience is not reflective of the standard we strive to uphold. We are investigating this matter urgently and ensure your refund is processed without further delay.
We appreciate your patience as we work to make this right.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
Avis's reply13 Jan 2025, 11:09
Official
Dear Gcinumzi,
Thank you for taking the time to contact us.
We regret the challenges you've faced and it’s clear we’ve fallen short in meeting your expectations.
Thank you for taking the time to contact us.
We regret the challenges you've faced and it’s clear we’ve fallen short in meeting your expectations.
Your experience is not reflective of the standard we strive to uphold. We are investigating this matter urgently and ensure your refund is processed without further delay.
We appreciate your patience as we work to make this right.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
GN
Gcinumzi N's updateReviewer Update
08 Feb 2025, 04:45A whole month after my post on Hello Peter and many emails later my deposit has still not been paid to me.
What the hell??? Please please be cautious of using this car rental service. It's a mess really! Zero respect for people honestly, I paid what was due on the spot, now when I'm meant to be paid I need to go fight through Hello Peter?
What the hell??? Please please be cautious of using this car rental service. It's a mess really! Zero respect for people honestly, I paid what was due on the spot, now when I'm meant to be paid I need to go fight through Hello Peter?
GN
Gcinumzi N's update08 Feb 2025, 04:45
Reviewer Update
A whole month after my post on Hello Peter and many emails later my deposit has still not been paid to me.
What the hell??? Please please be cautious of using this car rental service. It's a mess really! Zero respect for people honestly, I paid what was due on the spot, now when I'm meant to be paid I need to go fight through Hello Peter?
What the hell??? Please please be cautious of using this car rental service. It's a mess really! Zero respect for people honestly, I paid what was due on the spot, now when I'm meant to be paid I need to go fight through Hello Peter?
GN
Gcinumzi N's updateReviewer Update
10 Feb 2025, 17:5110th of Feb today, further escalations and follow up done one my end. Still nothing, not even a response this time.
I am never using this rental service again, in fact I will petition with my employer to explore a different option for corporate rentals as well. Never ever again!
I am never using this rental service again, in fact I will petition with my employer to explore a different option for corporate rentals as well. Never ever again!
GN
Gcinumzi N's update10 Feb 2025, 17:51
Reviewer Update
10th of Feb today, further escalations and follow up done one my end. Still nothing, not even a response this time.
I am never using this rental service again, in fact I will petition with my employer to explore a different option for corporate rentals as well. Never ever again!
I am never using this rental service again, in fact I will petition with my employer to explore a different option for corporate rentals as well. Never ever again!