Refund not credited back

Reservation : ***0ZA5 Rental Agreement : ***

We visited Avis Ormonde to pick up a vehicle which was booked through the insurance. The vehicles they had were all small vehicles and we planned to go away on holiday. The staff could not assist me to get a better vehicle and advised me to call the different branches eventually i just decided to cancel and try a different rental company. This was after my account was debited. The gentleman told me that the money will reflect after 10 days. The debit was done on the 29-01-2025. To date the funds have not been credited back. I called the branch and the call centre they said it has been escalated but no one is getting back to me. I need to phone every time to find out what is happening. This Ormonde branch has no client service and is bringing your Avis name down.