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Tumelo M

1 reviews | Active since Feb 2025

07 Feb 2025, 11:09

Refund nightmare

Avis is such a disappointment, I rented a car from 05/01/2025 - 10/01/2025. Now almost a month later I'm still fighting to get my money back, I have been in communication with Andile Msimanga through emails, he/she promised that I will be refunded within 72 working hours, that has not happened, when you call their office, your call is not answered, when you call their call center, you are told the matter will be escalated, still nothing happens, I did not expect this from such a big company, I will never use the service again.

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Replies (1)
Avis
Avis's reply10 Feb 2025, 08:44
Official
Good Day Tumelo,
 
 Thank you for contacting Avis regarding your query. 
 
 Please be advised that a request was sent to our merchant to advise on the status of the security deposit. 
 Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank. 
 
 Please feel free to contact your card division to confirm the exact date of reversal.

Best regards, 
The Avis Team