NN
Nomvelo N
1 reviews | Active since Nov 2016
03 Jan 2025, 14:18
Refund My Deposit
Good Day,
I am still waiting my deposit of R2,500 over 3 weeks now. I submitted the car timely in the same condition and was told I would get my deposit back in 7 days.
To date I have not received this money, I have sent emails and spent money on the customer service seeking help and being promised resolution to no avail.
This is the worst service ever for such a reputable company. They also do not reach out to call me to up.
People are definitely not important than cars as they state.
I have spent soo much money than I have to resolve this and not being assisted. I want my money back asap, please get this sorted before I escalate it to the Ombudsman.
Regards, Nomvelo
Helpful (0)
Replies (3)0
Replies (3)NN
Nomvelo N's updateReviewer Update
07 Jan 2025, 20:01Good Day
I submitted my bank detail last week Thursday to Andile Msimango and she escalated to finance and she reassured I would have my money by Monday, we are on Wednesday now.
I will resubmit again now, can I have my money in my account before day end tomorrow.
Regards,
Nomvelo
I submitted my bank detail last week Thursday to Andile Msimango and she escalated to finance and she reassured I would have my money by Monday, we are on Wednesday now.
I will resubmit again now, can I have my money in my account before day end tomorrow.
Regards,
Nomvelo
NN
Nomvelo N's update07 Jan 2025, 20:01
Reviewer Update
Good Day
I submitted my bank detail last week Thursday to Andile Msimango and she escalated to finance and she reassured I would have my money by Monday, we are on Wednesday now.
I will resubmit again now, can I have my money in my account before day end tomorrow.
Regards,
Nomvelo
I submitted my bank detail last week Thursday to Andile Msimango and she escalated to finance and she reassured I would have my money by Monday, we are on Wednesday now.
I will resubmit again now, can I have my money in my account before day end tomorrow.
Regards,
Nomvelo
Avis's replyOfficial
08 Jan 2025, 09:23Thank you for the response.
The refund was processed to your account , the refund will reflect in your account within 3-7 working days.
Thank you.
Avis Team.
The refund was processed to your account , the refund will reflect in your account within 3-7 working days.
Thank you.
Avis Team.
Avis's reply08 Jan 2025, 09:23
Official
Thank you for the response.
The refund was processed to your account , the refund will reflect in your account within 3-7 working days.
Thank you.
Avis Team.
The refund was processed to your account , the refund will reflect in your account within 3-7 working days.
Thank you.
Avis Team.
NN
Nomvelo N's updateReviewer Update
08 Jan 2025, 09:30Thank you for the response, I am not happy still with the length of time taken to process this and I have to wait further. Do better.
NN
Nomvelo N's update08 Jan 2025, 09:30
Reviewer Update
Thank you for the response, I am not happy still with the length of time taken to process this and I have to wait further. Do better.