Refund denied by Avis

My name is Ramaite in Roodepoort. I have had a very bad experience with Avis Car rental. Their services are very bad when it comes to issues of their refund policies. My insurance booked me a car with them for 10 days with a condition that i must pay R2000 refundable deposit. Their condition demanded that i must return their car with a full tank of petrol, a car must be fully washed and be without any damage. I comp**** with all their conditions and returned a car on the 5 December 2024 and everything was approved to be ok. To my dismay i have not received my refund to date and today is 17 December 2024. This is very much inconveniencing and bad customer services. I would not recommend Avis Car rental company or any rental company associated with it to any person i know.