Refund Compliant

I am writing to express my dissatisfaction with the lack of communication and service regarding my deposit refund. I rented a vehicle from your Mondeor branch The car was returned on December 23rd and returned it on December 30th, 2024. At the time, I was informed that the deposit would be refunded within 7 to 14 days. However, it has now been more than those days since without any updates or resolution. I went to you branch and I was told I will get an answer today, still no feedback. Despite sending multiple emails regarding this matter, I have received no meaningful response or assistance. This lack of communication and failure to honor the agreed refund timeframe is extremely disappointing and unprofessional.