Refund

I am writing to formally raise a complaint regarding the poor service I have experienced and the lack of assistance and feedback from your company. On 23 May 2025, I rented a vehicle, which I returned to your Centurion branch on 26 May 2025. Despite the final billing being processed, I have yet to receive my refundable deposit of R4,960.16. Upon collecting the vehicle, I paid R7,000, with the total rental charges amounting to R2,039.88, which was deducted from the initial payment. However, the remaining balance has not been refunded to me.

Since Monday, I have been in contact with your customer service team and have spoken to two agents who assured me that the matter had been escalated to your accounts department. However, I have received no further communication or resolution. This was my first time renting a vehicle from your company, and due to this frustrating experience, I regret to say that I will not be using your services again. I kindly request urgent feedback on the status of my refund and a resolution to this matter. I look forward to your prompt response.