KD
Kim D
1 reviews | Active since Nov 2024
16 Nov 2024, 08:34
Refund **** and no contact from Avis
Very unhappy with service received from Avis. Rented a car in October, R15000 deposit taken, they informed me it was just a hold on my account, which the bank has now confirmed is not the case. Hold was placed on 25 October and money was then banked by Avis. On top of this an additional charge of over R4000 was also done on my account.
Have sent multiple emails and tried calling, no response and still no refund. I need a refund immediately!
My suggestion for anyone reading this, look at all the bad reviews about Avis, head the warning and book elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
18 Nov 2024, 08:32Dear Kim,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your Rental Agreement number or reservation number.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your Rental Agreement number or reservation number.
Kind Regards,
The Avis Team
Avis's reply18 Nov 2024, 08:32
Official
Dear Kim,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your Rental Agreement number or reservation number.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your Rental Agreement number or reservation number.
Kind Regards,
The Avis Team
KD
Kim D's updateReviewer Update
18 Nov 2024, 08:43Booking reference is AVP249X***6ZA2
KD
Kim D's update18 Nov 2024, 08:43
Reviewer Update
Booking reference is AVP249X***6ZA2
Avis's replyOfficial
18 Nov 2024, 11:04Dear Kim,
Thank you for your response.
We have responded to your email.
Best Regards,
The Avis Team
Thank you for your response.
We have responded to your email.
Best Regards,
The Avis Team
Avis's reply18 Nov 2024, 11:04
Official
Dear Kim,
Thank you for your response.
We have responded to your email.
Best Regards,
The Avis Team
Thank you for your response.
We have responded to your email.
Best Regards,
The Avis Team