Refund Agreement E***

Good day.

I am following up regarding the refund for rental agreement number E***, which I have not yet received. According to your stated refund process, the payment should be made within 5–7 days after the vehicle has been returned. However, based on my return date of May 26, 2025, at your Centurion branch, this timeline has not been met.

As of today, June 9, 2025—excluding weekends—I have been waiting for my refund for 9 days, making this the 10th working day without payment. I request immediate clarification from a representative with accurate information on the exact date my refund will be processed. Kindly ensure that I receive a direct response rather than an automated email, such as the one sent to me last Wednesday, June 4. Your prompt attention to this matter would be greatly appreciated. Please provide a definitive resolution at your earliest convenience