refund

Good day, i rented a car on the 31st of May 2024 until 06 June 2024. it was identified by their customer service consultant that the windscreen was damaged, and we were advised that they won't bill for the damaged because it was handed like that. Furthermore, the bumper was not checked but to my Suprise until today we haven't received the invoice and no one has ever responded to our query.

1. we need Avis to check their camera and investigate the damages because they were occured before the car was handed over to us.

2. we need our refund as soon as possible