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Craig G

1 reviews | Active since Mar 2021

09 Jan 2026, 11:41

REFUND

I booked a rental car and paid online, cancelled it 5 days before i had to pick up the car, and requested a refund. I was told the refund was handled in the UK, and they can only issue a refund request to the prepaid team. I have been waiting from the 22nd of January to date. Every time I call, I get a different consultant, and the one I spoke to the previous time is miraculously not available.

I have been waiting for my refund, and no one is taking responsibility. Poor service.

0
Replies (3)
Avis
Avis's reply09 Jan 2026, 12:04
Official
Good day Craig Magada, 

Thank you for contacting us. 

Kindly be advised that we have escalated the matter to our Prepaids department as no feedback has been provided as yet. 

Once received, we will advise accordingly. 

We humbly apologise for any inconvenience caused.

Best Regards, 

The Avis Team
CG
Craig G's update12 Jan 2026, 15:56
Reviewer Update
Good day.

I have been waiting for official communication regarding this matter, and it has been over 13 days, and i was told it will take 7 - 14 working days to get the refund. This is really unprofessional.
Avis
Avis's reply15 Jan 2026, 08:32
Official
Good day Craig Gada, 

Thank you for your response. 

Please be advised that we are in receipt of your query and are working tirelessly on resolving it. 

We will be provided feedback from our Avis Prepaids team once received. 

Best Regards,

The Avis Team