SN
Sinethemba N
1 reviews | Active since Jan 2025
20 Jan 2025, 15:37
Refund
I have never been this angry in my entire life. Avis is the sh*t car rental company in SA when it comes to refunding our money. I have since waited for my refund, and till date nothing has been received in my bank account. They keep running cycles over the same lame excuse that my bank is the one holding the money: HOW, HOW COME? Capitec is the most efficient bank in SA and it should not be blamed for Avis incompetence Here is my ref no: E***
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
20 Jan 2025, 16:45Dear Sinethemba,
Thank you for contacting us.
We regret the frustration and inconvenience this experience has caused you.
Thank you for providing your reference number. We have escalated your refund query immediately to ensure it receives the attention it deserves.
Our team will investigate the delay and liaise directly with the relevant departments to resolve this matter.
Kind Regards
The Avis Team
Thank you for contacting us.
We regret the frustration and inconvenience this experience has caused you.
Thank you for providing your reference number. We have escalated your refund query immediately to ensure it receives the attention it deserves.
Our team will investigate the delay and liaise directly with the relevant departments to resolve this matter.
Kind Regards
The Avis Team
Avis's reply20 Jan 2025, 16:45
Official
Dear Sinethemba,
Thank you for contacting us.
We regret the frustration and inconvenience this experience has caused you.
Thank you for providing your reference number. We have escalated your refund query immediately to ensure it receives the attention it deserves.
Our team will investigate the delay and liaise directly with the relevant departments to resolve this matter.
Kind Regards
The Avis Team
Thank you for contacting us.
We regret the frustration and inconvenience this experience has caused you.
Thank you for providing your reference number. We have escalated your refund query immediately to ensure it receives the attention it deserves.
Our team will investigate the delay and liaise directly with the relevant departments to resolve this matter.
Kind Regards
The Avis Team
Avis's replyOfficial
21 Jan 2025, 08:24Good Day Sinethemba,
Thank you for your patience and we apologize for the delay. Please note we have the initial R6670 deposit recorded as an Authorization amount which was not debited but reserved in your account.
If you have any documentation indicating that it was debit, please do send it through to us.
Kind Regards
The Avis Team
Thank you for your patience and we apologize for the delay. Please note we have the initial R6670 deposit recorded as an Authorization amount which was not debited but reserved in your account.
If you have any documentation indicating that it was debit, please do send it through to us.
Kind Regards
The Avis Team
Avis's reply21 Jan 2025, 08:24
Official
Good Day Sinethemba,
Thank you for your patience and we apologize for the delay. Please note we have the initial R6670 deposit recorded as an Authorization amount which was not debited but reserved in your account.
If you have any documentation indicating that it was debit, please do send it through to us.
Kind Regards
The Avis Team
Thank you for your patience and we apologize for the delay. Please note we have the initial R6670 deposit recorded as an Authorization amount which was not debited but reserved in your account.
If you have any documentation indicating that it was debit, please do send it through to us.
Kind Regards
The Avis Team
SN
Sinethemba N's updateReviewer Update
21 Jan 2025, 09:14I paid full cover for the car, and on top also paid rental amount for the duration in full: 19 Dec 2024 - 05 Jan 2025. Where is my refund, you indicated the whole amount I paid upfront before you release the car, so what do you want me to prove now.
SN
Sinethemba N's update21 Jan 2025, 09:14
Reviewer Update
I paid full cover for the car, and on top also paid rental amount for the duration in full: 19 Dec 2024 - 05 Jan 2025. Where is my refund, you indicated the whole amount I paid upfront before you release the car, so what do you want me to prove now.
SN
Sinethemba N's updateReviewer Update
21 Jan 2025, 09:51Why did you bank the whole money for the rental? I never had a problem with EuropeCar. They refunded my deposit within a brief time. 😡😡
SN
Sinethemba N's update21 Jan 2025, 09:51
Reviewer Update
Why did you bank the whole money for the rental? I never had a problem with EuropeCar. They refunded my deposit within a brief time. 😡😡
SN
Sinethemba N's updateReviewer Update
21 Jan 2025, 18:05SeeScreenshot (202).png 39.66 KB the money paid to you, Avis
SN
Sinethemba N's update21 Jan 2025, 18:05
Reviewer Update
SeeScreenshot (202).png 39.66 KB the money paid to you, Avis
SN
Sinethemba N's updateReviewer Update
21 Jan 2025, 18:24PleaseScreenshot (204).png 107.07 KB let me know if you need more proof. Between 3000 and 2500 should be refunded accordingly, if not more
SN
Sinethemba N's update21 Jan 2025, 18:24
Reviewer Update
PleaseScreenshot (204).png 107.07 KB let me know if you need more proof. Between 3000 and 2500 should be refunded accordingly, if not more