Refund
I rented a car on the day of my accident 26/07/21 till 31/07/21 and paid a deposit of R1500 which is refunded when car returned, I have been waiting for my refund to date....I spoke to Bongi Mhlophe on Monday 20/09/21and she said she sent the letter to my bank Capitec to release those funds but up until now nothing....Today I called her again and she said I should call my bank....I called them and they confirmed that there is NO funds that are blocked on my name. Bongi says the money was deposited into my account which I did not RECEIVE. Bongi still insists that I go to the bank,what for I don't know. What I know is that I did NOT receive that money and want it back as an agreement...Avis did send me my invoice dated 02/08/21 amount R109.12.....WHERE is my balance????
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
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Thank you for taking our call, as per our conversation your bank had confirmed that the amount of R1500 was released back to your available balance, your bank would not send an SMS to confirm the release because the amount was not debited from your account when collecting your rental vehicle therefore when its being made available to you it would not come back as a credit, the holding deposit was still in your account but not available for you to use.
Avis Team
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Thank you for taking our call, as per our conversation your bank had confirmed that the amount of R1500 was released back to your available balance, your bank would not send an SMS to confirm the release because the amount was not debited from your account when collecting your rental vehicle therefore when its being made available to you it would not come back as a credit, the holding deposit was still in your account but not available for you to use.
Avis Team