KM
Keba M
1 reviews | Active since Feb 2016
09 Oct 2021, 02:36
Refund
Am sooo angry i have a complain with avis i booked a polo on the 10th till the 13th of September. And they swiped my card for R4998 and R10 000 for holding free.wen i returned the car i was billed for R2780. Then the rest change from R 4998. They don't say anything, i don't understand how this people work. So now i need to call them n fight to get my money back. This is so unprofessional.
Then about the R10 000 i got it only yesteday it took over 3 to 4weeks to get it. Aftr i told them that m going to open a case.
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
11 Oct 2021, 08:47Hi Keba,
Thanks for reaching out to us.
Can you please provide your rental agreement number so we can look into the matter?
Avis Team
Thanks for reaching out to us.
Can you please provide your rental agreement number so we can look into the matter?
Avis Team
Avis's reply11 Oct 2021, 08:47
Official
Hi Keba,
Thanks for reaching out to us.
Can you please provide your rental agreement number so we can look into the matter?
Avis Team
Thanks for reaching out to us.
Can you please provide your rental agreement number so we can look into the matter?
Avis Team
KM
Keba M's updateReviewer Update
11 Oct 2021, 08:561***-ZA-4
Motwe
Motwe
KM
Keba M's update11 Oct 2021, 08:56
Reviewer Update
1***-ZA-4
Motwe
Motwe
Avis's replyOfficial
11 Oct 2021, 16:30Hi Keba,
Thanks for the details.
We will send a request to the bank so they can first confirm if the deposit is still on hold. If it is still reserved we will instruct the bank to release the funds.
Once we have feedback, we will revert to you.
Avis Team
Thanks for the details.
We will send a request to the bank so they can first confirm if the deposit is still on hold. If it is still reserved we will instruct the bank to release the funds.
Once we have feedback, we will revert to you.
Avis Team
Avis's reply11 Oct 2021, 16:30
Official
Hi Keba,
Thanks for the details.
We will send a request to the bank so they can first confirm if the deposit is still on hold. If it is still reserved we will instruct the bank to release the funds.
Once we have feedback, we will revert to you.
Avis Team
Thanks for the details.
We will send a request to the bank so they can first confirm if the deposit is still on hold. If it is still reserved we will instruct the bank to release the funds.
Once we have feedback, we will revert to you.
Avis Team
KM
Keba M's updateReviewer Update
11 Oct 2021, 16:43Thankx for getting back to me,
KM
Keba M's update11 Oct 2021, 16:43
Reviewer Update
Thankx for getting back to me,
KM
Keba M's updateReviewer Update
11 Oct 2021, 17:03Good day,
Avis paid back R10 000 refund, then there was a R4998 they had to hold for in case there were fines or e tolls I had incurred. They deducted R2724 fr car rental out of that R4998 and didn't pay back the balance thereof so I demand a refund of the balance.
Avis paid back R10 000 refund, then there was a R4998 they had to hold for in case there were fines or e tolls I had incurred. They deducted R2724 fr car rental out of that R4998 and didn't pay back the balance thereof so I demand a refund of the balance.
KM
Keba M's update11 Oct 2021, 17:03
Reviewer Update
Good day,
Avis paid back R10 000 refund, then there was a R4998 they had to hold for in case there were fines or e tolls I had incurred. They deducted R2724 fr car rental out of that R4998 and didn't pay back the balance thereof so I demand a refund of the balance.
Avis paid back R10 000 refund, then there was a R4998 they had to hold for in case there were fines or e tolls I had incurred. They deducted R2724 fr car rental out of that R4998 and didn't pay back the balance thereof so I demand a refund of the balance.
Avis's replyOfficial
12 Oct 2021, 10:21Once we have feedback from the bank, we will provide feedback.
Avis Team
Avis Team
Avis's reply12 Oct 2021, 10:21
Official
Once we have feedback from the bank, we will provide feedback.
Avis Team
Avis Team
Avis's replyOfficial
13 Oct 2021, 11:52Hi Keba,
Thanks for your patience.
We sent the request to the bank in order for them to confirm the status of the deposit that was held. The bank confirmed that there are no pending funds in your account. This means the deposit that was held was automatically released by your bank.
Avis Team
Thanks for your patience.
We sent the request to the bank in order for them to confirm the status of the deposit that was held. The bank confirmed that there are no pending funds in your account. This means the deposit that was held was automatically released by your bank.
Avis Team
Avis's reply13 Oct 2021, 11:52
Official
Hi Keba,
Thanks for your patience.
We sent the request to the bank in order for them to confirm the status of the deposit that was held. The bank confirmed that there are no pending funds in your account. This means the deposit that was held was automatically released by your bank.
Avis Team
Thanks for your patience.
We sent the request to the bank in order for them to confirm the status of the deposit that was held. The bank confirmed that there are no pending funds in your account. This means the deposit that was held was automatically released by your bank.
Avis Team