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Dumile
1 reviews | Active since Nov 2021
20 Feb 2026, 13:01
Refund
I'm so disappointed with Avis, they promised to pay back my refund between 5-6 days. I gave the car back on the 9th of February, till today they have not paid. When you send email enquiring they do not respond.
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
22 Feb 2026, 22:40Hi Dumile,
Thank you for bringing this to our attention. We’re sorry to hear that you have not yet received your refund and understand how frustrating this must be.
We would like to urgently look into this matter for you. Kindly provide us with your rental agreement number, as well as the branch where the vehicle was collected and returned, so that we can investigate and assist further.
We look forward to resolving this for you as soon as possible.
Thank you for bringing this to our attention. We’re sorry to hear that you have not yet received your refund and understand how frustrating this must be.
We would like to urgently look into this matter for you. Kindly provide us with your rental agreement number, as well as the branch where the vehicle was collected and returned, so that we can investigate and assist further.
We look forward to resolving this for you as soon as possible.
Avis's reply22 Feb 2026, 22:40
Official
Hi Dumile,
Thank you for bringing this to our attention. We’re sorry to hear that you have not yet received your refund and understand how frustrating this must be.
We would like to urgently look into this matter for you. Kindly provide us with your rental agreement number, as well as the branch where the vehicle was collected and returned, so that we can investigate and assist further.
We look forward to resolving this for you as soon as possible.
Thank you for bringing this to our attention. We’re sorry to hear that you have not yet received your refund and understand how frustrating this must be.
We would like to urgently look into this matter for you. Kindly provide us with your rental agreement number, as well as the branch where the vehicle was collected and returned, so that we can investigate and assist further.
We look forward to resolving this for you as soon as possible.
D
Dumile's updateReviewer Update
23 Feb 2026, 12:22Res ***1ZA0
10 Lagoon Dr, Umhlanga
10 Lagoon Dr, Umhlanga
D
Dumile's update23 Feb 2026, 12:22
Reviewer Update
Res ***1ZA0
10 Lagoon Dr, Umhlanga
10 Lagoon Dr, Umhlanga
Avis's replyOfficial
24 Feb 2026, 15:36Good day Dumile,
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Avis's reply24 Feb 2026, 15:36
Official
Good day Dumile,
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
D
Dumile's updateReviewer Update
25 Feb 2026, 13:03Good day
How long does it take for you guys to finalise the investigation? The money that was processed on the 14th of February should be reflecting by now. I feel like you are ****ming me now.
How long does it take for you guys to finalise the investigation? The money that was processed on the 14th of February should be reflecting by now. I feel like you are ****ming me now.
D
Dumile's update25 Feb 2026, 13:03
Reviewer Update
Good day
How long does it take for you guys to finalise the investigation? The money that was processed on the 14th of February should be reflecting by now. I feel like you are ****ming me now.
How long does it take for you guys to finalise the investigation? The money that was processed on the 14th of February should be reflecting by now. I feel like you are ****ming me now.