Quck to take your money but you have to wait an eternity to get your deposit back.

I rented a vehicle from 20 October 25 to 19 November 25 in Bloemfontein from the branch in Nelson Mandela road. I don't want to mention the lady's name because their all really nice peope. Upon requesting how long it would take for my deposit to be paid back to me they told me it takes between 10 - 15 working days. How on earth is this possible in 2025? When I make payment it doesn't take 1 minute but to get my money back takes nearly a working month. This is not fair on the customer because I need those funds for something important. This is worse than governmnent.....and it's difficult to be worse than government. What is it that takes so long? As someone who would authorise payments; I cannot fathom why it takes so long. Are they hoping you'd be a repeat customer by holding onto your money that long. Sorry but its having the opposite effect