Prolonged holding of funds after a cancelation

Absolutely useless customer care , I've been waiting for 3 weeks for a refund to be processed. Which should have been done in 7 days . All customer service agents are useless or dont know the SLAs every call made i was told the funds will be released in 24hrs , contact was made with the bank, they then shifted the blame to my bank and my bank had received zero communication, after calling today a gentlemen sent me a letter for authorization department. After going to my bank , I was told had they sent me that letter the first time I called they would have released the hold .

The customer service agents refused to send me communication of the email being sent after I askrd many times, refused to copy my in emails .

I will never recommend them nor use them again due to the inefficiency and run around they have caused .

Train your staff better or hire people that aren't stupid it isn't difficult to comprehend a simple transaction