Professionals at chasing away customers.

Avis has just lost two confirmed rental bookings due to pure incompetence. I returned a rental car with minor scratches which I agreed to pay. After a not so positive interaction the amount was agreed to and payment made immediately. Today I receive a message from my "next of kin" where they are asked to make payment for the outstanding balance.

Payment was made on Tuesday morning.I told her to ignore the sms. Now 24 hours later we both reveive a request for the payment. Other than for the fact that the amount was paid and paid on time WHY is my next of Kin contacted for the amount (R840.00).

I provided the number for the Next of kin against my better judgement. I never gave Avis permission to contact the person. I was informed of the amount due yesterday and paid immediately. Why are your files not updated.

I am incredibly unhappy with my entire experience with Avis rental, a company that I have been supporting for many years.I see many other posts refer to bullying tactics employed by Avis.

It's time for a change.