KR
Khotso R
1 reviews | Active since Apr 2018
17 Aug 2026, 21:03
possible *****ulent transaction by Avis on my account
Rented a car on 31st July for 14 days, paid everything as per quote, returned the car, received nothing to date but earlier today I get a notification from my bank that R150 was taken by Avis... oh, this was at Bram Fischer airport branch. When I called I was given some sloppy explanation about how that money was taken incase my deposit didn't cover perhaps the petrol when the car was returned or it could be some damage, which is all nonsense because the inspection was clear and the petrol doesn't even cost R1200 for a full tank, my deposit was R3000 by the way! I asked that the branch manager contact me IMMEDIATELY and was told that he/she was on lunch, suffice it to say, no communication has been forthcoming as at 20h55 tonight, 17th August... Now, I didn't approve any extra payments from my account nor have I received the invoice which usually follows after you return a vehicle to show the expected refund amount from my deposit and the fuel costs etc, which leads to my question, is this *****?
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
17 Aug 2026, 21:50Good day, Khotso.
We sincerely apologise for the inconvenience caused. Please be advised that your query has been escalated to the relevant team for further investigation and assistance. Kindly allow us time to revert once feedback has been received.
Kind regards,
Avis Southern Africa
We sincerely apologise for the inconvenience caused. Please be advised that your query has been escalated to the relevant team for further investigation and assistance. Kindly allow us time to revert once feedback has been received.
Kind regards,
Avis Southern Africa
Avis's reply17 Aug 2026, 21:50
Official
Good day, Khotso.
We sincerely apologise for the inconvenience caused. Please be advised that your query has been escalated to the relevant team for further investigation and assistance. Kindly allow us time to revert once feedback has been received.
Kind regards,
Avis Southern Africa
We sincerely apologise for the inconvenience caused. Please be advised that your query has been escalated to the relevant team for further investigation and assistance. Kindly allow us time to revert once feedback has been received.
Kind regards,
Avis Southern Africa
Avis's replyOfficial
18 Aug 2026, 12:18Good day, Khotso.
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card. Kindly note that the amount will be automatically reversed by your bank once the invoice amount has been processed.
Kind regards
Avis Southern Africa
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card. Kindly note that the amount will be automatically reversed by your bank once the invoice amount has been processed.
Kind regards
Avis Southern Africa
Avis's reply18 Aug 2026, 12:18
Official
Good day, Khotso.
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card. Kindly note that the amount will be automatically reversed by your bank once the invoice amount has been processed.
Kind regards
Avis Southern Africa
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card. Kindly note that the amount will be automatically reversed by your bank once the invoice amount has been processed.
Kind regards
Avis Southern Africa
KR
Khotso R's updateReviewer Update
18 Aug 2026, 16:06Good afternoon,
Who did you inform of this hold on my card? Why is there a hold, you have my email address, why not inform me because my transaction with you is complete from my side, I returned your vehicle and the deposit paid is for you to recover your fuel cost and any other costs, you made a transaction on my account without my approval, that's the bottom line.
Stop trying to speak "legalese"... Send me an invoice and show me exactly what the R150 is for and show me where I agreed to it, otherwise I'm opening a case!
I still haven't heard from the branch manager and you yourselves don't even have the decency to call me directly to explain in detail, instead you send me this anemic response? What kin did disrespect is this?
What if I went to a petrol station and poured petrol thinking that I had a certain balance in my account only to be humiliated by a declined card because YOU DECIDED by yourselves to take money from my account?
I reject your vague explanation with all the contempt it deserves, you can't evwn tell. me when to expect MY, money? 🤬
Who did you inform of this hold on my card? Why is there a hold, you have my email address, why not inform me because my transaction with you is complete from my side, I returned your vehicle and the deposit paid is for you to recover your fuel cost and any other costs, you made a transaction on my account without my approval, that's the bottom line.
Stop trying to speak "legalese"... Send me an invoice and show me exactly what the R150 is for and show me where I agreed to it, otherwise I'm opening a case!
I still haven't heard from the branch manager and you yourselves don't even have the decency to call me directly to explain in detail, instead you send me this anemic response? What kin did disrespect is this?
What if I went to a petrol station and poured petrol thinking that I had a certain balance in my account only to be humiliated by a declined card because YOU DECIDED by yourselves to take money from my account?
I reject your vague explanation with all the contempt it deserves, you can't evwn tell. me when to expect MY, money? 🤬
KR
Khotso R's update18 Aug 2026, 16:06
Reviewer Update
Good afternoon,
Who did you inform of this hold on my card? Why is there a hold, you have my email address, why not inform me because my transaction with you is complete from my side, I returned your vehicle and the deposit paid is for you to recover your fuel cost and any other costs, you made a transaction on my account without my approval, that's the bottom line.
Stop trying to speak "legalese"... Send me an invoice and show me exactly what the R150 is for and show me where I agreed to it, otherwise I'm opening a case!
I still haven't heard from the branch manager and you yourselves don't even have the decency to call me directly to explain in detail, instead you send me this anemic response? What kin did disrespect is this?
What if I went to a petrol station and poured petrol thinking that I had a certain balance in my account only to be humiliated by a declined card because YOU DECIDED by yourselves to take money from my account?
I reject your vague explanation with all the contempt it deserves, you can't evwn tell. me when to expect MY, money? 🤬
Who did you inform of this hold on my card? Why is there a hold, you have my email address, why not inform me because my transaction with you is complete from my side, I returned your vehicle and the deposit paid is for you to recover your fuel cost and any other costs, you made a transaction on my account without my approval, that's the bottom line.
Stop trying to speak "legalese"... Send me an invoice and show me exactly what the R150 is for and show me where I agreed to it, otherwise I'm opening a case!
I still haven't heard from the branch manager and you yourselves don't even have the decency to call me directly to explain in detail, instead you send me this anemic response? What kin did disrespect is this?
What if I went to a petrol station and poured petrol thinking that I had a certain balance in my account only to be humiliated by a declined card because YOU DECIDED by yourselves to take money from my account?
I reject your vague explanation with all the contempt it deserves, you can't evwn tell. me when to expect MY, money? 🤬
Avis's replyOfficial
19 Aug 2026, 18:00Good day, Khotso.
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card, which will be automatically reversed by your bank once the invoice amount has been processed.
Should you wish to further escalate your query, please contact our team at ***.
Kind regards,
Avis Southern Africa
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card, which will be automatically reversed by your bank once the invoice amount has been processed.
Should you wish to further escalate your query, please contact our team at ***.
Kind regards,
Avis Southern Africa
Avis's reply19 Aug 2026, 18:00
Official
Good day, Khotso.
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card, which will be automatically reversed by your bank once the invoice amount has been processed.
Should you wish to further escalate your query, please contact our team at ***.
Kind regards,
Avis Southern Africa
Please be advised that your rental is still under the billing cycle. The R150 amount in question was a temporary hold placed on your card, which will be automatically reversed by your bank once the invoice amount has been processed.
Should you wish to further escalate your query, please contact our team at ***.
Kind regards,
Avis Southern Africa