Poorly dealt with a loyal and long term client

I have been leasing on a mini lease from consecutive for almost 2 years now. Yesterday the collections department came to collect my vehicle after I already paid it forward until end January, with 9 days now still remaining that I have paid for almost a third of the month left and paid for stating their system says there is no money on hold. This is easy money in your pocket every month, but it seems like the collections guys needed to get paid and is outsourced so he said he could not leave the vehicle after Natasha from mini leases instructed him to leave the vehicle. it is 3 days away from month end and now I have to get a taxi to work. If you are going to bill me for a collection fee I am going to log a ***** case with my bank and take this to the media if someone from Avis does not contact me to resolve this matter. The monthly deductions shows on my account for every month and even the paid forward amount for January on 29 December is on my bank statement. I want the 9 days remaining credited back to me or a rental given to me with 9 credit on it. I want an apology from the team that handled this so badly.