SM
Samuel M
1 reviews | Active since Nov 2023
17 Nov 2023, 14:04
poorest service ever.
whatever days it takes for authorization hold to be released back into client's account should be disclosed, instead of misleading and misrepresenting client's. it has been held for more than 45 days heading to 60 thus far. within that 45days no communication or update of whatsoever(email, calls or sms). if i was looking to make a savings or an investment account i would have approached a bank, not a car hiring company. so please attend to my query.
moreover your telephonic customer care agents are rude and incompetence. poorest service ever.
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Replies (2)
Avis's replyOfficial
17 Nov 2023, 14:52Hi Samuel,
Thank you for writing to us.
We apologise for the delayed release of your hold. We will send a letter to the bank and once we have feedback, we will revert to you.
The authorisation hold/reserved is an amount that should automatically be released to your available balance by your bank.
Avis Team
Thank you for writing to us.
We apologise for the delayed release of your hold. We will send a letter to the bank and once we have feedback, we will revert to you.
The authorisation hold/reserved is an amount that should automatically be released to your available balance by your bank.
Avis Team
Avis's reply17 Nov 2023, 14:52
Official
Hi Samuel,
Thank you for writing to us.
We apologise for the delayed release of your hold. We will send a letter to the bank and once we have feedback, we will revert to you.
The authorisation hold/reserved is an amount that should automatically be released to your available balance by your bank.
Avis Team
Thank you for writing to us.
We apologise for the delayed release of your hold. We will send a letter to the bank and once we have feedback, we will revert to you.
The authorisation hold/reserved is an amount that should automatically be released to your available balance by your bank.
Avis Team
SM
Samuel M's updateReviewer Update
17 Nov 2023, 15:02that's the only respond you guys are good at. in all the medium of communication i have reached you on, you give that exact response 'for the past 30 to 40 days'. you have sent an invoice stating the amount which should be released a long time ago. the only thing that delaying is incompetency. so please attend to my case and have it resolved.
SM
Samuel M's update17 Nov 2023, 15:02
Reviewer Update
that's the only respond you guys are good at. in all the medium of communication i have reached you on, you give that exact response 'for the past 30 to 40 days'. you have sent an invoice stating the amount which should be released a long time ago. the only thing that delaying is incompetency. so please attend to my case and have it resolved.