Poor Service, ****** and unprofessional

<p>I booked the car with Avis through using Voyager miles on Saturday 10th June. when I get there to collect the car I am told I have to wait for an 1.5 hours because I booked to collect it at 14H00 because it was at 1215 after being told by booking agent (December) from call centre that they close at 14H00. I said this is bizare I have booked a cars with Avis before I was never told to wait that long. I asked him SIBONISO in PMB airport. He told me the car is ready but it is not yet time and hes following the law.\</p> <p>He thenm requested the voyager awards certicificate which I handed him and he said cvall centre should send it to them not to me, he then handed me the phone to to call them. I struggled to understand why he could not do it himself because it was not even packed. call centre person was surprised that he asked me to cal, the call centre. </p> <p> </p> <p>after wating for more than an hour he requested by credit card and drivers licence and I handed that to him andf he swiped it and 2192. 34 was removed he then swiped it again this time he insisted that he requires my pin unfortunately the phone with the pin was not there and they have never requested a pin before whenever I book the car. I asked him why because you have already taken the money without me entering the pin. he tols me again he following the law. is it because I am a black male I asked myself but I kept calm.</p> <p> </p> <p>he ended up handing me the keys after waiting more than an hour and no one to check the car I had to go back to him and he sending someone who also took his time to arrive because I saw the nature of treament that I would pay someothing I did not do should I take this car without checking it up since there were few scretches on it. </p> <p> </p> <p>I am really dissapinted with you service.</p> <p> </p> <p> </p>