Poor service levels

Good day

My vehicle was booked into the panel beater for approximately two weeks for repairs. MY policy covers a rental vehicle from Avis. I did initially request feedback on the vehicle that will be issued and I was told that it will be either a KIA or Hyundai. The vehicle I was issued with was a Renault Qwid which I was not happy about having reading up on reviews as well as hearing numerous complaints from family & friends who had purchased that vehicle. I was told by the Avis consultant that she will make arrangements to change the car but apparently couldn’t make any promises as that was the only car available in that class. After driving the vehicle which was unstable driving around bends and in traffic due to the stiff clutch control and was appalled. I called my insurance company and voiced my concerns who stated that Avis must change the vehicle. They contacted the branch and I was given a time and date to contact Avis to change the vehicle. When I tried to contact them after numerous calls I could not get hold of anyone nor did anyone from Avis bother trying to contact me. After reaching a point of frustration I resolved to focus on my own vehicle getting my vehicle getting repaired Quicker. Thankfully the panel beaters were accommodating. I contacted Avis to collect the vehicle and I was told to leave the keys with the panel beater which I gladly did. I am really disappointed with the response from Avis and have resolved that I will never use their service again. Their lack of customer focus and rigid approach will not serve to enhance their brand. I am done with them