Poor service from the Complaints Department and IT Department

For over a month I have been submitting complaints that I cannot make a booking on the Internet site as well as the AVIS APP. The IT Dept. finally have picked up that my account is *******ed . I authorised that the account be reset, but now over 2 weeks have passed and they still have not performed the reset .

I probably need to ask the question why I am even bothering tryin to make a booking via Avis instead of just going to the competition ??????