1 reviews | Active since Jan 2021
Poor service experience from AVIS
Hired a vehicle and returned it on the 9th January 2025 but still waiting for my deposit and AVIS consultants are rude on calls that they even dropping even when as a client you remain polite and try be professional on the call.
I invite AVIS to listen to the calls as this can assist with training and coaching cause I already know I won't be hiring from AVIS or BUDGET in the future
Bad experience after I always recommended them and my insurance also allocate them for car hire benefits on claims but going forward I know better and I learnt my lesson
I might be a number today but results of such service will prevail later and that's what I will leave AVIS with while waiting for my deposit and being insulted by their employees
Thank you for contacting us.
Thank you for sharing your concerns with us. We are deeply sorry to hear about your experience, and we want to assure you that as an organisation, we understand how important it is to feel respected and valued, and we are committed to addressing this issue with the urgency it deserves.
Please also note that your refund was processed on the 3rd of February, and the funds normally reflect back into your account within 7-10 business days.
We apologise for the lack of urgency and hope an incident of this nature will not occur again.
Best Regards,
The Avis Team
Best regards,
Thank you for contacting us.
Thank you for sharing your concerns with us. We are deeply sorry to hear about your experience, and we want to assure you that as an organisation, we understand how important it is to feel respected and valued, and we are committed to addressing this issue with the urgency it deserves.
Please also note that your refund was processed on the 3rd of February, and the funds normally reflect back into your account within 7-10 business days.
We apologise for the lack of urgency and hope an incident of this nature will not occur again.
Best Regards,
The Avis Team
Best regards,
Do we have a reason why the refund was processed only on the 3rd February 2025?
Where was the failure for me to be inconvenienced and end up being disrespected by your team when I called to follow up?
Do we have a reason why the refund was processed only on the 3rd February 2025?
Where was the failure for me to be inconvenienced and end up being disrespected by your team when I called to follow up?