Poor service delivery from AVIS

I would like to complain regarding poor service received from AVIS on 25TH Feb 2020.

1. They made a mistake on my booking. I called them Mon 24th Feb with my reservation number indicating that I would prefer they drop off the car at 1pm today, instead of 11.30am that they indicated since I was attending an external meeting till 11am.

Instead, I didn’t hear from them till 2pm on day of car delivery (Tue 25th). I called them and they acknowledged that they made a mistake and had erroneously changed the date to 3rd March for giving me the car. I requested that I needed the car as soon as possible possible as I had to quickly rush from Sandton & pick my 4yr old child at 3pm in Douglasdale. They rebooked and advised the best they could do was give me a car at 3.30pm. I waited only for me to receive the car after 4pm as the driver was late. After all the checks were done, I could only get to my child’s school after 5pm. Hence my 4yr old child waited for more than 2hrs for me to pick her up.

2. The AVIS driver indicated that the car was fueled to full capacity but the fuel gauge showed 3/4 full. See screenshot below. The AVIS driver said it was full, just that the gauge is faulty. The gauge even shows the warning of low fuel. Now, I don’t know whether I got fully fueled car indeed and I feel shortchanged since I am expected to fill the tank upon returning the car, yet the fuel gauge is “faulty” and indicating low fuel.

I am not happy with AVIS service as they inconvenienced me in the drop off time of the car and hence delaying my child’s pick up from the School's Aftercare where I will be charged for late pick up.

Also, the car has fuel gauge issues which is not acceptable for me as a Discovery client entitled to a perfect condition car for hire as per my policy.