JJ
John J
1 reviews | Active since Jan 2013
20 Sept 2023, 12:15
Poor service delivery by Avis Finance department
Car hire arranged by my insurance. No credit card - cash deposit made. Car returned 18th August. 33 days later refund outstanding. Local office contacted - - feedback awaiting Finance approval. Not impressed with delay.
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
20 Sept 2023, 13:06Dear John,
Thank you for getting in touch with us.
We sincerely apologise for the delay in processing your refund. We understand how frustrating this situation must be, and we want to assure you that we take this matter seriously. Your feedback is invaluable in helping us improve our services.
We are working diligently to resolve this matter and expedite the refund process and will get back to you once we have received feedback.
Thank you.
The Avis Team
Thank you for getting in touch with us.
We sincerely apologise for the delay in processing your refund. We understand how frustrating this situation must be, and we want to assure you that we take this matter seriously. Your feedback is invaluable in helping us improve our services.
We are working diligently to resolve this matter and expedite the refund process and will get back to you once we have received feedback.
Thank you.
The Avis Team
Avis's reply20 Sept 2023, 13:06
Official
Dear John,
Thank you for getting in touch with us.
We sincerely apologise for the delay in processing your refund. We understand how frustrating this situation must be, and we want to assure you that we take this matter seriously. Your feedback is invaluable in helping us improve our services.
We are working diligently to resolve this matter and expedite the refund process and will get back to you once we have received feedback.
Thank you.
The Avis Team
Thank you for getting in touch with us.
We sincerely apologise for the delay in processing your refund. We understand how frustrating this situation must be, and we want to assure you that we take this matter seriously. Your feedback is invaluable in helping us improve our services.
We are working diligently to resolve this matter and expedite the refund process and will get back to you once we have received feedback.
Thank you.
The Avis Team
JJ
John J's updateReviewer Update
27 Sept 2023, 21:00The Avis Team reply " sincerely apologize" : "Take complaint seriously" and really hilarious " we working diligently to expedite refund" It took 39 days to get refund, no explanation why, no final invoice on deductions made. Utterly useless company.
JJ
John J's update27 Sept 2023, 21:00
Reviewer Update
The Avis Team reply " sincerely apologize" : "Take complaint seriously" and really hilarious " we working diligently to expedite refund" It took 39 days to get refund, no explanation why, no final invoice on deductions made. Utterly useless company.