1 reviews | Active since Dec 2022
Poor service delivery
I hired a car at Avis on the 23rd of January and returned it on the 28th of Jan all was well, the car had no dent no scratches nothing when I returned it. They had promised to pay back my deposit within 72 hrs after returning the vehicle.
Around the 7th of February I called them asking abt my deposit and they told me they have logged my quiry and it should be paid within 72 hrs. I waited and I called again around the 18 of February and the lady tht I spoke to told me the money was paid into my Acc on the 15th of February and I told her I did not receive any money. She said she will send me the proof of payment on my email and she never sent me any proof until today I never got back my deposit from Avis.
I’m veri disappointed with Avis it’s such a huge company for them to de***** me like this and feed me lies only for them to take my money and never pay back according to the agreement with the client.
I can never recommend anyone to hire a car from Avis as they will promise u heaven and Earth but after returning their vehicle they treat you like ****, they take ur money and never pay it back as promised.
Thank you for your feedback,
Please provide us with your rental agreement number or reservation number for us to investigate further.
Thank you.
Avis Team.
Thank you for your feedback,
Please provide us with your rental agreement number or reservation number for us to investigate further.
Thank you.
Avis Team.
Thank you for your response,
Kindly note that the queried amount was an authorization hold in your account and not an amount that was debited, when you returned the vehicle an automated communication was sent to your bank to release any pending amounts, we have confirmed with your bank and that the holding deposit was released and made available for your to use, please note that when your bank releases the holding deposit the amount would not come back into your account as a credit but fall back into your available funds, at the moment there is no amount still on hold in your account by Avis.
Thank you.
Avis Team.
Thank you for your response,
Kindly note that the queried amount was an authorization hold in your account and not an amount that was debited, when you returned the vehicle an automated communication was sent to your bank to release any pending amounts, we have confirmed with your bank and that the holding deposit was released and made available for your to use, please note that when your bank releases the holding deposit the amount would not come back into your account as a credit but fall back into your available funds, at the moment there is no amount still on hold in your account by Avis.
Thank you.
Avis Team.