Poor service

The car that I received from Avis smelt so badly of cigarette smoke, even after calling in the the Avis office for more than 5 days, the car was not replaced- despite being promised on numerous conversations that it would be replaced the "follow day".

When I returned the car (not a replaced car), I was told by the Avis customer service lady that the deposit refund would be released between 5 - 7 working days. I am sitting on day 10. Every time I call customer services, the time frame is changed and then I was told that I need to contact my bank in order for them to give me an authorisation code, which I can then provide to Avis. So I must do the work of the Avis company. So I have done this now- and provided Avis service representative with the authorisation code- and low and behold, I can wait for another 24 hours to see if the funds are released and if not call Avis back.... Seriously? This is ridiculous!

The service provided by Avis throughout this experience has been shocking! I will never rent a car through them again. One would think with the lack of travelling at the moment and all the companies trying to maintain business, service would be a priority!