jvdm
johan van der merwe
1 reviews | Active since Apr 2013
30 Apr 2025, 09:02
Poor Service
Dear Avis Car Rental Management,
RE: RA*** / Reservation Code: ***3ZA5
I returned a long-term rental car (Toyota Vitz) on 28 February 2025 but my deposit has still not been refunded. I have emailed customer support numerous times over the last two months now with no response. This is really poor poor service.
Helpful (0)
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Replies (2)
Avis's replyOfficial
30 Apr 2025, 10:10Good Day Johan,
Thank you for bringing this to our attention.
We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter further to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention.
We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter further to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
Avis's reply30 Apr 2025, 10:10
Official
Good Day Johan,
Thank you for bringing this to our attention.
We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter further to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention.
We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter further to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
jvdm
johan van der merwe's updateReviewer Update
22 May 2025, 09:48Dear Avis Team,
It has now been another 3 weeks and no progress , no deposit and not any proper feedback.
Can you please advise to who I can escalate this.
It will be 3 months next week of trying to get my deposit back. This is really really poor service delivery.
Kind Regards
Johan
It has now been another 3 weeks and no progress , no deposit and not any proper feedback.
Can you please advise to who I can escalate this.
It will be 3 months next week of trying to get my deposit back. This is really really poor service delivery.
Kind Regards
Johan
jvdm
johan van der merwe's update22 May 2025, 09:48
Reviewer Update
Dear Avis Team,
It has now been another 3 weeks and no progress , no deposit and not any proper feedback.
Can you please advise to who I can escalate this.
It will be 3 months next week of trying to get my deposit back. This is really really poor service delivery.
Kind Regards
Johan
It has now been another 3 weeks and no progress , no deposit and not any proper feedback.
Can you please advise to who I can escalate this.
It will be 3 months next week of trying to get my deposit back. This is really really poor service delivery.
Kind Regards
Johan