Poor Service - Avis Cape Town International Airport

I had an absolutely terrible experience with Avis Car Rental at Cape Town International Airport on Friday, the 7th, at 21:30. After a long flight, I arrived to collect my pre-booked rental, only to be met with shockingly poor service.

The staff were dismissive and unhelpful, showing no urgency or care for the customers waiting. Despite having a confirmed booking, I was made to wait an unreasonable amount of time, with only two staff members at the counter. Inga, the representative at the Avis Preferred counter, refused to assist—even though there were no Avis Preferred clients in the queue. When I asked why she couldn’t help, she dismissively waved me away and refused to apologise.

When I finally reached the counter, the representative, Carl, was equally unhelpful and unwilling to acknowledge the poor service or apologise for the delay. It was clear that customer service was not a priority.

To make matters worse, the entire process was unnecessarily slow, and I witnessed several other frustrated customers receiving the same treatment. Given that this is an international airport where efficiency should be expected, the lack of professionalism and basic courtesy was completely unacceptable.

I strongly advise anyone arriving late in Cape Town to avoid renting from Avis. If this is the standard of service they provide, I will certainly be taking my business elsewhere in the future. Extremely disappointed!

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