NN
Natasia N
1 reviews | Active since Jan 2017
07 May 2024, 21:45
Poor service and keeping deposit
Poor service and poor assistance from customer service. They just dont care. Rented a car from Avis and returned it. Barely used the car. According to Avis they are keeping the deposit for damages to the car that was there when they gave me the car. I have not received my deposit back. I will not use or recommend Avis for car rentals.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
08 May 2024, 08:44Good day Natasia Nel,
Thank you for getting in touch with us.
Please supply us with your Rental Agreement number or reservation number so we can be able to look assist and look into your query.
Thanks,
The Avis Team
Thank you for getting in touch with us.
Please supply us with your Rental Agreement number or reservation number so we can be able to look assist and look into your query.
Thanks,
The Avis Team
Avis's reply08 May 2024, 08:44
Official
Good day Natasia Nel,
Thank you for getting in touch with us.
Please supply us with your Rental Agreement number or reservation number so we can be able to look assist and look into your query.
Thanks,
The Avis Team
Thank you for getting in touch with us.
Please supply us with your Rental Agreement number or reservation number so we can be able to look assist and look into your query.
Thanks,
The Avis Team
NN
Natasia N's updateReviewer Update
08 May 2024, 18:59Avis rental agreement number ***
Request the various emails I sent from your offices
Rented the car on 10 April and returned on 17 April at King Shaka Airport.
Request the various emails I sent from your offices
Rented the car on 10 April and returned on 17 April at King Shaka Airport.
NN
Natasia N's update08 May 2024, 18:59
Reviewer Update
Avis rental agreement number ***
Request the various emails I sent from your offices
Rented the car on 10 April and returned on 17 April at King Shaka Airport.
Request the various emails I sent from your offices
Rented the car on 10 April and returned on 17 April at King Shaka Airport.
Avis's replyOfficial
09 May 2024, 09:00Good Day Natasia Nel,
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to our merchant to advise on the status of the security deposit. with regards to obtaining the amounts held by Avis and their authorization codes.
Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to our merchant to advise on the status of the security deposit. with regards to obtaining the amounts held by Avis and their authorization codes.
Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Avis's reply09 May 2024, 09:00
Official
Good Day Natasia Nel,
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to our merchant to advise on the status of the security deposit. with regards to obtaining the amounts held by Avis and their authorization codes.
Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to our merchant to advise on the status of the security deposit. with regards to obtaining the amounts held by Avis and their authorization codes.
Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team