KK
Kgadi K
1 reviews | Active since Oct 2019
15 Sept 2021, 11:52
Poor service
On the 13 September 2021, I booked a car with Zuko. It was supposed to be delivered on the 15 September at 10:00. When the past, I called and spoke to Zanele, she saw my booking and told me she's checking with the branch. It's almost 2 hours she never called back. I called again and was made to hold for another 10 minutes. Nobody is calling back. This is appealing and disgusting. I have been paying for this car rental and now I can't get the car.
Helpful (0)
Replies (1)0
Replies (1)
Avis's replyOfficial
16 Sept 2021, 12:15Hi Mamokgadi,
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
Avis's reply16 Sept 2021, 12:15
Official
Hi Mamokgadi,
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team