Poor service

<p>I reserved a car couple of weeks ago to pick it up on 30 Sep at the Avis PE airport branch.When I reserved it I received a quote so I knew the estimated price.When I arrived there they didn't have the car in the group I wanted but gave me a bigger car.When I was signing my contract I asked the guy about what I read on the Avis website that if you boarding pass or e-ticket they waive red the weekend cost but will hold the rental money and why in my credit card they hold double what I was quoted.He said it's the rental money the quoted me and deposit,I left it there.The guy who helped said they will call me to exchange the vehicle.So I left there after 9am.Around 3:30pm I decided to check the price of the car group they gave me and it's cheaper from the one I reserved.I went to PE Greenacres branch to verify that when I got there there was a customer sitting inside but the 2 people working were busy outside.I could see what they were busy with it but I was also in a hurry and they just ignored up even a third person customer came.It was ridiculous as if there was no customer inside the branch.Eventually the guy came in so I told him what happened he said I must call the branch they must exchange the car.I called the PE airport branch at 4pm told the lady in paying for the car in not driving and they were supposed to call me,she said she will call back.After 2hours now I was getting annoyed I called them back.The lady I spoke with apologized and said she thought someone called me apparently that person left.At that time I was really annoyed.I told her they must come and exchange the car,she asked around I could hear her and from what I heard there were no cars.She said she will check and see if they get something through out the night.I was hoping someone from Avis will call me even if there is no car just to keep me updated.I always hire with Avis because in my view they are the best no one can convince me otherwise and my family has tried,I'm really disappointed with the service.No one has called me even now and I still want that car Tk be changed.</p>