nM
nomathemba M
1 reviews | Active since Jun 2012
18 Dec 2023, 12:20
Poor service
I rented a car from Avis through my insurance, the return date was the 15th December, as I was going on vacation, I washed the car, filled petrol and dropped it at Avis ORTambo on the 14th, the guy recieved my car and said all is fine, till today I have not received my money that they hold on my account
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
18 Dec 2023, 13:20Hi Nomathemba,
Thank you for writing to us.
Please be advised that your rental is still open at the branch level, which means the invoice has not generated. The deposit is released once the rental is closed.
Avis Team
Thank you for writing to us.
Please be advised that your rental is still open at the branch level, which means the invoice has not generated. The deposit is released once the rental is closed.
Avis Team
Avis's reply18 Dec 2023, 13:20
Official
Hi Nomathemba,
Thank you for writing to us.
Please be advised that your rental is still open at the branch level, which means the invoice has not generated. The deposit is released once the rental is closed.
Avis Team
Thank you for writing to us.
Please be advised that your rental is still open at the branch level, which means the invoice has not generated. The deposit is released once the rental is closed.
Avis Team
nM
nomathemba M's updateReviewer Update
18 Dec 2023, 14:16Good afternoon
I was not suppose to even pay for that rental? My company paid in full, the problem with Avis team is that they don’t pay attention to details, even now you respond without reading, your consultant made a mistake by asking for my card
I was not suppose to even pay for that rental? My company paid in full, the problem with Avis team is that they don’t pay attention to details, even now you respond without reading, your consultant made a mistake by asking for my card
nM
nomathemba M's update18 Dec 2023, 14:16
Reviewer Update
Good afternoon
I was not suppose to even pay for that rental? My company paid in full, the problem with Avis team is that they don’t pay attention to details, even now you respond without reading, your consultant made a mistake by asking for my card
I was not suppose to even pay for that rental? My company paid in full, the problem with Avis team is that they don’t pay attention to details, even now you respond without reading, your consultant made a mistake by asking for my card
nM
nomathemba M's updateReviewer Update
18 Dec 2023, 14:18All o needed was an upgrade which I could not get, so why keeping my money?
nM
nomathemba M's update18 Dec 2023, 14:18
Reviewer Update
All o needed was an upgrade which I could not get, so why keeping my money?
Avis's replyOfficial
19 Dec 2023, 16:14Hi Nomathemba,
Thanks for your response,
Please be advised that the insurance company pays for the rental days, however if there are additional charges that are not covered by the insurance, the additional charges are billed to the customer.
Avis Temam
Thanks for your response,
Please be advised that the insurance company pays for the rental days, however if there are additional charges that are not covered by the insurance, the additional charges are billed to the customer.
Avis Temam
Avis's reply19 Dec 2023, 16:14
Official
Hi Nomathemba,
Thanks for your response,
Please be advised that the insurance company pays for the rental days, however if there are additional charges that are not covered by the insurance, the additional charges are billed to the customer.
Avis Temam
Thanks for your response,
Please be advised that the insurance company pays for the rental days, however if there are additional charges that are not covered by the insurance, the additional charges are billed to the customer.
Avis Temam