Poor service

As a Discovery customer, I got a call from call Centre. I told the consultant that I needed the car delivered to my house. And she said she was not sure about that because of the availability of driver of branches. And I asked her to find out what time or when driver is available in nearest branch from my house. While I was waiting for her to find out, my call was cut off. And I received SMS saying reservation confirmed and Check out time is 16/01/13 17:00. And I received Email that I needed to fill in and give it to driver. I was sure this message means you send the driver to my house because I told her I need that option. Current time is 18:00 and I needed to go out to attend a meeting now!! Does this mean you don't want to send driver to your customer's house, Because it is free??? I will bring this issue with Discovery as well. Seems like you want to save money by forcing customer to pick up their car by themselves.