Poor Service

Momentum hired a car for me on the 27.11.2015 - 10.12.2015 and on picking up the car i was requested to pay a refundable deposit to cover unforeseen damages such as windscreen, tyres etc, i paid R1200 using my cheque card not a credit card but i have been sent from pillar to post with excuses that their Merchant bank (Nedbank) can only assist me on the 4th of January 2016 even though yeterday i submitted a bank statement to Mr Ebrahim van Wyk (Customer care Consultant Avis) to prove the transaction, i am appalled by the *********** manner of Avis's handling of such a simple long outstanding matter.