Poor Poor Service

The worst car hire service I have ever received, and I don’t think anyone at this branch still cares about providing good service to its clients.

I returned a vehicle on the 13th of January, the vehicle was inspected and the receiving clerk cited that the front bumper had minor chip damages on it. I took responsibility of the damages on the bumper although the vehicle had pre-existing chip damages on the bumper, because I couldn’t tell if it was a new chip or not.

On the 14th of Jan I received a call from an Avis official citing that the vehicle I had returned had hail damage on it. I refuted the claims and questioned why was this not raised when the vehicle was being inspected. On top of that during the time the vehicle was with me there was never hail. I also questioned why the vehicle would have hail damage and the windscreen not have any notable damage on it. (Mind you, the windscreen also had pre existing damage according to the damage report when the vehicle was released to me). No pictures of the hail damage on the vehicle were provided as proof I was just told the vehicle had hail damage on its “roof”.

On the 15th of January I received a call from a different official asking if I had returned the vehicle I had hired which I then told him I had returned the vehicle on the 13th of Jan already. On the same day I received an email from Avis instructing me to sign an empty damage report for the hail damage. I refused to sign the empty damage report, and they responded by saying they would investigate the hail damage further. 8 days passed and I did not receive an outcome with regards to the investigation.

On the 1st of Feb I contacted the official who had sent me an email and she responded by saying that I would only be charged for the front bumper damage, which I accepted.

Today is the 10th of February and I still have not received my balance on my deposit.

The service I received from this branch is the worst I have ever received from any car hiring service company.

If ever you do hire from Avis Montana make sure to take pictures of every inch of the vehicle you are hiring or you will be made to pay for damages that were never made by you.