1 reviews | Active since Sept 2022
Poor experience with Avis
I am beyond desperate to get answers from Avis on the poor experience we had with them in November last year. Avis billed us incorrectly and this needs to be rectified asap! R2 614.72 + R400.28 = R3015.00 (total monies paid to Avis) R3015.00 (total amount taken from our account by Avis) - R2 237.05 (amount invoiced) = R777.95 (amount owed to us by Avis!) I have tried the following routes with no success: • Sibongiseni Sawa at the JHB branch • Avis National Call Centre (***) several times and never get through • Avis Customer Services Email Address (*** which defaults to ***) several times with an email response that this message hasn't been delivered yet. Delivery will continue to be attempted. And then it eventually gets rejected.
Please can someone competent assist urgently with this issue as it has been going on for too long.
We apologize for the inconvenience and frustration caused by this issue. It’s unacceptable that this matter has remained unresolved.
We have escalated your concern and will prioritize a detailed review of your account.
Thank you for your patience, and we will ensure this is addressed without further delay.
Kind regards,
The Avis Team
Best regards,
We apologize for the inconvenience and frustration caused by this issue. It’s unacceptable that this matter has remained unresolved.
We have escalated your concern and will prioritize a detailed review of your account.
Thank you for your patience, and we will ensure this is addressed without further delay.
Kind regards,
The Avis Team
Best regards,
To "The Avis Team" could you give an indication of how long it will take to hear from you as you agreed that this has gone on too long and yet it goes on!!!!!!!
To "The Avis Team" could you give an indication of how long it will take to hear from you as you agreed that this has gone on too long and yet it goes on!!!!!!!
We have sent an email through to you for further information.
Thank you.
The Avis Team
Best regards,
We have sent an email through to you for further information.
Thank you.
The Avis Team
Best regards,
I followed up once one week later asking for answers.
To date still no reply from the Avis team.
So much for promising to resolve my query.
I am stumped and will never use these people again.
I followed up once one week later asking for answers.
To date still no reply from the Avis team.
So much for promising to resolve my query.
I am stumped and will never use these people again.