Poor customer service and a bunch of ******! DO NOT USE AVIS! STAY AWAY!

*** - It is almost one month later and my issue is still not resolved. I've sent several emails since 27/12/19 but not a single decent response explaining why I have not received my full holding deposit back. I decided to investigate the matter myself and found that it was for damages but when I dropped the vehicle I signed an indemnity form saying that I was not aware or the damages, nobody inspected the vehicle with me and it was dark when I collected the vehicle. Finally, a refund was promised 2 days ago and I asked the agent named Chrystal to confirm via email but this has not been done. The service is disgusting - I use Avis regularly but after this incident I would not recommend Avis to anyone. Stay far away! I want an email response confirming my refund!