KM
Kedibone M
1 reviews | Active since May 2021
12 Sept 2024, 09:55
Poor customer service
Avis have this setup of Pending authorization until you return the vehicle, however according to them, when you return, your balance will increase , mine didn't, I contacted them severally, they say its my Bank, my bank also checked they can see there's amount pending authorization , now they are taking me from pillar to post so i can give up, it might be small change to them but its my money, poor service they blame the banks, since the 14th of July, my query is not resolved, now I am asking how many people they might have ****** doing this?
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
13 Sept 2024, 09:24Hi Kedibone,
Thank you for contacting us,
Kindly be advised that when it comes to authorization release, as the amount was never taken out of your account and remained in your account, your bank releases this to you to your available balance, we had sent communication to your bank to enquire if the amount that was held was released or still on hold and we were advised that there is nothing on hold in your account, the amount was released and made available for you to use.
If your bank confirms with you different information you may do a conference call with your bank and call us and we will liaison with your bank with you on the call as the information we received advised that the amount was released back to your available funds.
Thank you.
Avis team.
Thank you for contacting us,
Kindly be advised that when it comes to authorization release, as the amount was never taken out of your account and remained in your account, your bank releases this to you to your available balance, we had sent communication to your bank to enquire if the amount that was held was released or still on hold and we were advised that there is nothing on hold in your account, the amount was released and made available for you to use.
If your bank confirms with you different information you may do a conference call with your bank and call us and we will liaison with your bank with you on the call as the information we received advised that the amount was released back to your available funds.
Thank you.
Avis team.
Avis's reply13 Sept 2024, 09:24
Official
Hi Kedibone,
Thank you for contacting us,
Kindly be advised that when it comes to authorization release, as the amount was never taken out of your account and remained in your account, your bank releases this to you to your available balance, we had sent communication to your bank to enquire if the amount that was held was released or still on hold and we were advised that there is nothing on hold in your account, the amount was released and made available for you to use.
If your bank confirms with you different information you may do a conference call with your bank and call us and we will liaison with your bank with you on the call as the information we received advised that the amount was released back to your available funds.
Thank you.
Avis team.
Thank you for contacting us,
Kindly be advised that when it comes to authorization release, as the amount was never taken out of your account and remained in your account, your bank releases this to you to your available balance, we had sent communication to your bank to enquire if the amount that was held was released or still on hold and we were advised that there is nothing on hold in your account, the amount was released and made available for you to use.
If your bank confirms with you different information you may do a conference call with your bank and call us and we will liaison with your bank with you on the call as the information we received advised that the amount was released back to your available funds.
Thank you.
Avis team.
KM
Kedibone M's updateReviewer Update
13 Sept 2024, 14:18Thank God i posted here, my money was finally returned yesterday, I am well aware of the whole story you posted here, I physically went to Riverside to advise them I did not get my money back after almost 2 months, and contacted yourself and my bank, they say it was Nedbank then afterwards they said it was my Bank that did not release so I'm well aware of the process, when I reported discrepancies you should have just attended without taking me from pillar to post, I got my money back and I will not use Avis again, your customer service is poor , you could have handled my query better.
Thanks
Regards
Kedibone
Thanks
Regards
Kedibone
KM
Kedibone M's update13 Sept 2024, 14:18
Reviewer Update
Thank God i posted here, my money was finally returned yesterday, I am well aware of the whole story you posted here, I physically went to Riverside to advise them I did not get my money back after almost 2 months, and contacted yourself and my bank, they say it was Nedbank then afterwards they said it was my Bank that did not release so I'm well aware of the process, when I reported discrepancies you should have just attended without taking me from pillar to post, I got my money back and I will not use Avis again, your customer service is poor , you could have handled my query better.
Thanks
Regards
Kedibone
Thanks
Regards
Kedibone
Avis's replyOfficial
16 Sept 2024, 09:07Hi Kedibone,
Thank you for the response. and thank you for the feedback given.
Thank you.
Avis Team.
Thank you for the response. and thank you for the feedback given.
Thank you.
Avis Team.
Avis's reply16 Sept 2024, 09:07
Official
Hi Kedibone,
Thank you for the response. and thank you for the feedback given.
Thank you.
Avis Team.
Thank you for the response. and thank you for the feedback given.
Thank you.
Avis Team.